Internal tool — prototype with demo data. Not client facing.

Management viewMG

2026-07-29 09:00 · 58 min · Week 5, lesson 5

Private Lesson

Delivered by Adrianah

Auto-matched95%Awaiting management approval

Demo dataSeeded for prototype review — no live client records.

Juno
OwnerHarper NguyenTrainerAdrianah

Session summary

Generated from the matched recording.

Third consecutive lesson with the same unresolved concern. Homework repeated verbatim. Escalated to management review.

Skills taught

Threshold pattern game (repeat)

Homework issued

  • • Pattern game at 30 ft, five minutes daily

Client progress

Kept separate from trainer execution.

Client confidence (self-reported)
2/5
Closing standard
Closing questions asked
Owner concerns raised
• Leash reactivity toward passing dogs — unresolved
Open Juno's record

Lesson score · SOP v1.2

7 categories, each 1–5 × weight, total /100. Things to watch are reported separately.

L1_CALM
45/100Re-train / Keith reviewRe-train qualityKeith review
Owner hands-on
45-55%
Dog out at
min 4
Owner understanding risk
medium
Profanity count (not scored)
0
CategoryScoreWeightPoints
Setup & Check-in2/5×24/10
Method Accuracy & Safety2/5×48/20
Explaining the Why2/5×36/15
Demo → Rehearse → Owner Reps3/5×412/20
Live Coaching of the Owner2/5×36/15
Close & Homework2/5×36/15
Professionalism & Client Experience3/5×13/5

ICA Teaching Loop

ExplainDemonstrateTogetherSoloRecap & check

Things to watch

Informational coaching signals; they never cap the score.

Owner performed soloYes

Owner ran at least one rep with the trainer silent.

Recap & checkNo

Only "make sense?" — no teach-back.

Homework + supportYes

Owner restated the homework with reps and times per day.

Closing Ritual

Solo demo, recap & check, homework + support, owner feedback.

  • Solo demoYes
  • Homework + supportYes
  • Lesson wrap-upYes
  • Specific planYes
  • Owner feedback (did well · watch for · dog tendencies)No
  • Avoided "Good luck, see you next week"Yes

Flags & adaptations

Critical flags go to Keith review. Review flags go to Keith/Adrianah to clear and don't change the score.

No flags or adaptations on this lesson.

Coaching feedback

One thing that worked, one thing to tighten.

Strengths

  • Rapport maintained, but the client's escalating worry was not named.

Top coaching points

  1. 1. Client reported 2/5 for the second consecutive lesson.

    Why: The owner has to reproduce this at home without the trainer standing next to them.

    Try this: Run the Closing Ritual: "So that I know I explained it well, show me once on your own, then tell me your plan for this week."

Category evidence

Timestamped transcript evidence behind each score.

Setup & Check-in

2/5

Third consecutive unresolved occurrence. Rule fired: escalate to Management Review.

00:44:02TrainerAI 83%Awaiting management approval
“Keep doing what we've been doing, it just takes time with this stuff.”

Method Accuracy & Safety

2/5

Demo estimate — no category-specific evidence captured in this sample record.

Explaining the Why

2/5

Demo estimate — no category-specific evidence captured in this sample record.

Demo → Rehearse → Owner Reps

3/5

Explain and demonstrate present; no teach-back.

00:26:40TrainerAI 85%Auto-published
“Just like before — mark the look away.”

Live Coaching of the Owner

2/5

Client reported 2/5 for the second consecutive lesson.

00:53:50ClientAI 96%Auto-published
“Still a two.”

Close & Homework

2/5

No revised criteria offered after two stalled weeks.

00:45:20TrainerAI 79%Auto-published
“These cases take as long as they take.”

Professionalism & Client Experience

3/5

Rapport maintained, but the client's escalating worry was not named.

00:04:12ClientAI 91%Auto-published
“I'm starting to wonder if this is going to work for her.”